Studio Policies & Etiquette

General
All new students must sign a waiver prior to participating in a class or party. You MUST use your legal name on your waiver, you may be asked to provide id as reference. Class fees must be paid prior to class unless otherwise agreed upon. All students signed up for the courses/classes MUST participate in the class, no spectators.

Registering for Drop-in Classes
To secure a spot for pole or aerial yoga class, you MUST register online for that class.

Lateness
If you are late for a registered class, you must call to give notice in advance. If you are more than 5 minutes late, your spot will be given to any students who may be in line. In this case, it will be considered a no-show and no refund will provided. If there are no students in line, and it does not disrupt the class, you may join the class after a thorough warm up.

Cancellations- drop-ins
All cancellations for drop-ins must be given at least 24 hrs before start of class  to receive class credit for rescheduling. Cancellations after the 24hr mark will not be refunded. Members who cancel more than twice without 24hr notice will no longer be able to hold their spot by registering and must wait before class for an open spot, you lose all spots you already have registered

Cancellations- courses
There are no refunds for courses. A course credit will be given if the course is cancelled atleast 24hrs before start of the first class. Course credits expire within 3 months of issue date.

Missed Classes-drop ins
If you register for a pole or aerial yoga drop-in class, but do not show up and do not cancel with 24 hour notice, it will be considered a no-show.  No refunds or class credits will be given. Students who no-show consistently will be barred from preregistering at the studio.  See member cancellation/ no show policy below.

Missed Classes –courses
If you miss a class in a  course, you may schedule one make-up class per session. Missed classes must be scheduled in advance. If there are no other same level courses running, make-up class can be transfer to a drop-in class of choice or a practice session. No refunds or class credit will be given for missed classes. Courses can not be paused or extended to another month.

MEMBERS Cancellations and No shows
You have 24hrs before the start of class to cancel your classes and 12hrs to rebook through the booking system. If you last minute cancel or no-show for a class is that FULL, there will be a penalty as you are taking a spot away from other members.
Aerial Fitness penalty: $5
Other drop in classes: $2
If you need to cancel last minute, see if you can get another member to take your spot! If you can find a replacement, you will not be penalized! Just make sure your replacement tells me she is replacing you.  To be fair, classes that are not full will not be penalized.
Members with more than 3 no-show/last minute cancellation in one month will be unable to sign up for memberships in the future.

Membership Rules
Memberships starts on the first day of the month the studio is open, and continues to the last day of the month that the studio is open. Membership includes ONE 4 week course  plus practice and drop-in classes at your level or below, space permitting. Memberships are meant to help make taking extra classes at the studio more affordable. As long as you are able to sign up for 4 practices OR 2 drop-in classes per MONTH, or equivalent, the membership will be worthwhile as you will be saving money. We do not guarantee members will be able to sign up for every class they want.

Membership terms are consecutive, 3 month terms are for 3 consecutive month. You cannot pause a membership and start again at another time.  Exceptions can be made only if discussed and confirmed in writing prior to the start of the membership or for special cases. Vacation is not a special case, especially if it is preplanned, please do not purchase a membership if you know you will be away.

Refunds
All membership and drop-in class payments are non-refundable. If you are a non-member who can not attend a class you have already paid for, please give at least 24  hours notice to receive a class credit. Credits expire within 3 months.

Pre-paid Classes
We do not currently offer pre-paid class passes. If you paid for 4 classes, it is part of a 4 week course, you must take the classes on the scheduled times and dates.

Practice Hours
Practice hours are meant for practicing moves you already know. Do not attempt new moves during practice unless given explicit permission and instruction for that particular move by instructor present. Due to liability reasons, only Live It Up instructors may teach at the studio. You can not teach your friend during practice. You may, however, review what you learned in class with other students. Remember that an instructor is always there if you need spotting and there are also mats available for your safety.

Private/Semi-Private Lesson Payment
Advanced payment it required for all private and semi private lessons, unless otherwise discussed and agreed upon. Advanced payment of 24-48 hrs is usually required to ensure enough notice for our instructors. If payment is not received by deadline stated in your email, your class time is forfeit and is automatically cancelled.

Participant Age
All participants must be 18 years of age or older.

Studio Etiquette

  • No greasy lotions/oils/creams on the day of your class.
  • Greasy poles and floors are dangerous! If you have dry skin, talk to your instructor about the lotions that ARE allowed on the poles (certain aveeno, men’s vaseline).
  • Please, remove your shoes at the front. Only bare feet or indoor shoes allowed in the studio.
  • Remove any jewelry that may scratch or get caught on the equipment.
  • Do not wear anything with rivets/hooks, or studs on the hammocks.
  • If you tend to sweat, please wear something that covers your underarms while on the hammocks.
  • Respect our neighbors and keep the noise down. Music is fine, but don’t blast it!